Booking Terms & Conditions

Kindly take ample time to read through the stipulated terms and conditions of Kim Tours, as any confirmed safari with Kim’zebra Adventures and Safaris Limited is a declaration that you read through, understood and accepted all terms and conditions there-forth. For instances where there is need for additional clarifications, don’t hesitate to contact us through; hello@kim.tours | General Term and Conditions | Online Payment | About US.

Our contract 

By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation notice / communication. Optional activities not included in the trip price do not form part of the trip services or this contract. However, Kim’zebra Adventures and Safaris is committed to the provision of exceptional services to meeting our clients’ satisfaction expectations and we promise to always endeavor making all possible arrangements to ensure that our clients are provided with any other sorts of services as and when need arise. 

•  All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels that partner with Kim’zebra Adventures and Safaris often have; limited capacity, partnerships with other Travel agencies and therefore it is essential to ensure that we make all the reservations in our mandate on your behalf well in advance of your planned trip(s) to Uganda, Tanzania, Kenya and Rwanda. 
•  Before confirming a safari, the client must inform Kim’zebra Adventures and Safaris of any preferences and special requests such as any special medical needs/attention, diet, requirements relating to disabilities and any other requirements such that we can take into consideration of all these in ensuring that we provide you with the utmost and horrible travel experience possible, 
•  You are required to pay a non-refundable deposit of 30% for your booking to be fully confirmed and this must be within the stipulated booking timelines to allow us ample time to make the necessary arrangements including hotel reservations, Park Entry/Admission  and other necessary costs. All payments are to be made to Kim’zebra Adventures and Safaris unless specifically stated otherwise, 
•  Upon accepting your booking, we will issue a confirmation notice/communication. A contract will exist between us from the date we issue the booking confirmation notice unless otherwise. Please always refer to your booking confirmation notice / communication for details regarding final payments. Payment of the balance of the trip price is due 30 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled unless otherwise. 

Cancellation, Refunds, amendments and flexibility 

In the event of the traveler(s) canceling their reservation for any reason, traveler(s) will be charged a penalty as outlined below. No cancellations or notifications of reduced numbers booked are accepted by phone. Only written notifications are considered valid. Written notifications include email. No-shows are considered cancelled at the date of their first expected arrival. There will be no refunds to clients who do not complete an itinerary. 

1. Kim’zebra Adventures and Safaris, reserves the rights to cancel any trip or event due to conditions out of our control that may include weather or natural disasters, political instabilities (if any), that could put our clients, guides or drivers of Kim’zebra Adventures and Safaris in danger, however we shall endeavor to mutually agree in such instance. 

2. Kindly take note that Kim’zebra Adventures and Safaris reserves the right to deduct all expenses incurred from any money received as a results of the client(s) cancelling the trip(s) unless there is any communication received. This shall be as follows; 

•  No fees charged (0% of the total trip fees) shall be charged upon cancellations made more than 91 days prior to first land day. 
•  20% of the total trip fees shall be charged upon cancellations made between 90 days and above prior to the start of the trip or event, 
•  30% of the total trip fees shall be charged upon cancellations made between 46 days to 60 days prior to the start of the trip or event, 
•  50% of the total trip fees shall be charged upon cancellations made between 15 days to 45 days prior to the start of the trip or event, 
•  100% of the total trip fees shall be charged upon cancellations made between 0 days to 14 days prior to the start of the trip or event, 
•  100% of the total trip fees shall be charged for late arrival or no-show up of any of the member(s) amongst the clients. 

3. Kim’zebra Adventures and Safaris reserves the right to change and re-adjust the tour schedule, transportation, accommodation and prices quoted or identified in the itinerary in the event of unforeseen circumstances like price fluctuations before arrival. Any changes to the itinerary will always be communicated to the client as soon as possible. Kim’zebra Adventures and Safaris will however make every effort to minimize any changes or cost increases with what had been communicated to its clients,

 4. When a major change is made (though very rare), you may choose between accepting the change, obtaining a cost prorated refund of the money paid or accepting an alternative date to do the trip activities. 

5. Gorilla permits and air tickets (if any) are 100% non-refundable the moment payments are made and no refunds shall be done for any unused services, late arrival or no-show up of any of the members amongst the clients 

6. You appreciate and acknowledge that the nature of the travel and Tour services require considerable flexibility and you should allow for alternatives were necessary. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, though we shall endeavor to keep you in the know timely. 

Age limit for the Safaris’ activities 

For the majority of our activities the minimum age is 15 at the date of booking. In case of persons under the age of 15, they must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18 if possible, appointed by their legal guardian. 

Complaints and reviews 

If you have a complaint about your trip, please inform your group leader or our local company representative at the time such that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 7 days of the end of the trip. We accept comments/corrections to allow us be better the quality of the services provided to our clients, 

Limitation of Liability 

 Kim’zebra Adventures and Safaris cannot be liable for any information that has been received from any unauthorized third parties or modified in any way by unauthorized personnel nor for any obvious typing errors in the information detailed in itineraries, 

 Implied Warranty is excluded. However, to the extent that an implied Warranty cannot be excluded, our liability in respect of the implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking while taking into consideration the cancellation polices herein stated as per clause 6 above. 

 In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding, 

Limitation of Liability 

The laws of Uganda, Tanzania, Kenya and Rwanda, govern the Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the appropriate courts of law.

Limitation of Liability 

The Company reserves the right to update and/or alter these terms and conditions at any time and it is the Clients’ responsibility to be familiar with them always especially before departing for the trip.

Payment Terms for Kim'zebra Adventures & Safaris Ltd

Thank you for choosing Kim’zebra Adventures and Safaris Limited (kim.tours). for your travel and adventure needs. We strive to provide you with the best experience and convenience when it comes to making payments. Below are our payment terms that encompass various options to suit your preferences.

1. Payment Methods:

a. Pesapal or DPO Payment: We accept payments through Pesapal or DPO Payment, a secure online payment platform that allows you to make payments using various methods, including Visa, Mastercard, and mobile money options.
b. Western Union: You can also choose to make your payment via Western Union. Please contact our customer service team for details on how to proceed with this payment method.
c. Visa & Mastercard: We accept payments made using Visa and Mastercard. Our online payment gateway ensures the security of your card information during the transaction process.
d. Mobile Payments (Airtel Money and similar services): For the convenience of our local customers, we offer the option to make payments through mobile money services such as Airtel Money. This option is available for residents of Tanzania.

2. Payment Process:

a. Upon confirming your booking, our team will provide you with an invoice detailing the total cost of your chosen safari package or service.
b. You can select your preferred payment method from the options mentioned above.
c. For Pesapal payments, you will be directed to the secure Pesapal payment portal where you can complete your transaction using the provided payment options.
d. For Western Union payments, you will need to follow the instructions provided by our customer service team. Please ensure to include relevant booking details for proper identification of your payment.
e. Visa and Mastercard payments can be processed securely through our online payment gateway on our website.
f. If you opt for mobile payments like Airtel Money, our team will provide you with the necessary details to initiate the payment from your mobile device.

3. Payment Confirmation:

a. After making the payment, please send us a confirmation of payment along with any transaction reference numbers if applicable.
b. Once we receive the payment confirmation, we will update your booking status accordingly and send you a confirmation of your reservation.

4. Payment Deadlines:

a. Full payment is required according to the payment schedule provided in your booking confirmation.
b. Failure to make payment by the specified deadline may result in the cancellation of your reservation.

5. Currency:

All payments should be made in the currency specified in your invoice. For international customers, please ensure that the conversion rates and any associated fees are considered when making payments.

Please feel free to contact our customer service team if you have any questions or need assistance with the payment process. We are here to ensure a smooth and secure transaction experience for you.
Thank you for choosing Kim’zebra Adventures and Safaris Limited (kim.tours). We look forward to creating wonderful memories with you on your upcoming adventure!